Cook Solutions Group is hiring NOC Interns with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. You will be responsible for monitoring various systems and responding to issues in a timely manner while communicating effectively both written and verbally. Working for both internal and external customers to monitor and diagnose reported issues by performing the listed duties.

Location: Portland, OR – Onsite

Shifts available: Monday - Friday - 7am-3pm, 3pm-11pm and 11pm-7am

Pay: $17 hour

Duration: 6 months. Consideration for full-time, long-term employment could be considered at the end of the 6 month committment but not guaranteed.

What you’ll do:

Duties and Responsibilities:

1. Arrive at your assigned workstation on time and as scheduled.
2. Provide excellent customer service to internal and external customers.
3. Monitor Teams and Outlook to engage with team members in a responsive and professional manner.
4. Monitor individual Bright Gauge Dashboard for personal performance.
5. Monitor the Audit Bright Gauge Dashboard for team Service Goals and work prioritization.
6. Monitor and respond to tickets on the Command Center Support Ticket Audit and SAN boards.
7. Monitor email for ticket updates.
8. Complete weekly Surveillance audit tickets with a high degree of accuracy.
9. Complete SAN Loitering tickets with a high degree of accuracy.
10. Create and update new audit Ticket Templates as needed.
11. Escalate Audit tickets as needed and when appropriate to the correct team.
12. Escalate urgent or emergency issues to a NOC Supervisor.
13. Assist in monitoring other Support Ticket boards for after-hours coverage.
14. Assist in monitoring phones for after-hours coverage.
15. Submerge into the Cook Solutions Group culture which is "taking care of the customer" and "We Make It Happen" motto!
16. Perform other related duties as required and assigned by a NOC Supervisor.

Education/Experience:

HS Diploma or GED equivalent; one to two years related experience and/or training; or equivalent combination of education and experience.

What you bring:
•High School Diploma or GED equivalent.
•Working towards or has completed IT certification program.
•1-2 years related experience and/or training; or equivalent combination of education and experience.
•Customer service experience is a plus.
•Excellent oral and written communication skills.
•Excellent time management skills.
•Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, Firewalls, and MS Office.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what makes our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day waiting period, who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

We offer employees opportunities to have fun and build camaraderie. We hold multiple company events each year, including our annual Company Picnic and Annual Party.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.