Cook Solutions Group is seeking a Full-Time Territory Manager in New Mexico who possesses exceptional customer service, communication, and time management skills. The ideal candidate will maintain a professional attitude and appearance, with the ability to seamlessly integrate into our "We Make It Happen!" culture.

LOCATION: Albuquerque, New Mexico

SUMMARY:

Lead operational center under the direction of the General Manager to reach peak sales, gross margin, and net income results. Responsibilities include but are not limited to building and maintaining customer relationships and providing direction and support to branch employees by performing the following duties.

DUTIES & RESPONSIBILITIES:

Daily:

1. Establish and maintain relationships with customers; utilize those relationships to grow the business in the perspective market.

2. Responsible for supervising all branch employees (managers, office staff and technicians) and working through day-to-day issues that may arise.

3. Provide management support to all sales associates (product knowledge, customer contacts, survey information, attending RFP meetings, etc.).

4. Work on customer quotes and RFPs for customer contacts assigned to the General Manager.

5. Activate quotes in the internal database once received from the customer and pass information on to the office manager.

6. Establish relations with vendors; negotiate the most favorable pricing available.

7. Prepare a request for approval for any capital expenditure (i.e., tools, technician vehicles, warehouse equipment, etc.) that are allocated to the perspective branch prior to purchasing to CSG Corporate.

Weekly:

1. Review open call reports by department with office manager to assist in allocation of personnel to complete calls timely.

2. Schedule installations with the office manager and communicate schedule to employees and customers.

3. Provide installation budgets and information for technicians starting new installations each week. 4. Check with install technicians on all installs in progress to see how each is proceeding compared to budget; if necessary, coordinate change orders in internal database and communicate to office manager

5. Review time sheets and forward them to the office manager. Ensuring overtime is valid and research discrepancies as needed. 6. Schedule installations with the office manager and communicate schedule to employees and customers.

Monthly:

1. Review income statements for Center with focus on meeting and exceeding all budgeted sales and expense line items.

2. Review open-call reports for all departments and determine which calls need action taken immediately.

3. Coordinate and run meetings with the service dispatcher and account supervisor to allocate responsibilities for closing out old calls identified.

4. Review the monthly financial results of the department with the Financial Officer and investigate any discrepancies.

5. Coordinate and run monthly meetings with department managers; seek feedback on content for this meeting from managers and devise an agenda accordingly.

6. Work with the service supervisor to ensure that all PM’s are current.

7. Responsible for hiring decisions in the branch; work with CSG management to determine hiring needs and obtain assistance with the recruiting process.

8. Perform quality assurance visits to customer sites where installations are being performed; provide support to the installation team as needed because of site visits.

9. Periodically ride with service technicians when performing service calls or preventative maintenance calls to evaluate performance and understand the demands of being in the field.

Yearly:

1. Coordinate and lead employees’ annual review with the respective department lead.

2. Determine salary change with the President and communicate to employee during annual review.

3. Ensure proper documentation is in employee file upon completion of review

Supervisory Duties:

Manages multiple supervisory and non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications/Education/Experience:

A minimum of 5 years’ experience managing services including supervising field technicians and manager level positions. High School Diploma or GED required; a B.A. or B.S. degree preferred. Strong knowledge in banking operations; ability to demonstrate superior client relationship skills; able to handle multiple interruptions, handle stress, and prioritize unscheduled work. Excellent verbal communication and writing skills. Demonstrated ability to lead, motivate, and foster teamwork. Ability to make decisions, direct others and resolve conflicts. Proficient in Microsoft Suite (Outlook, MS Word, and Excel); experience with computer systems knowledge or similar program knowledge preferred.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what makes our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day waiting period, who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.